R&D Application Scientist with responsibility for Technical Support

Gyros Protein Technologies enables bioanalytical solutions and peptide synthesis that help scientists increase biomolecule performance and productivity in research, drug discovery, pre-clinical and clinical development, and bioprocess applications. Proprietary high performance nanoliter-scale immunoassay platforms, Gyrolab® xPand and Gyrolab xPlore™, are used by scientists in leading pharmaceutical, biotech, CRO, and CMO companies for bioanalytical applications such as pharmacokinetics/pharmacodynamics, immunogenicity, and quantitating bioprocess-related impurities.

The center of excellence for the immunoassay business of Gyros Protein Technologies is located in Uppsala. The company has approximately 140 highly motivated professionals in Sales, Marketing, R&D, Operations, etc. Since November 2019 Gyros Protein Technologies is part of the Biopharmaceutical Development Division of Mesa Laboratories Inc.

Are you looking for an opportunity to make a difference? At Mesa Labs and its subsidiaries we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

We are looking for an Application Scientist within R&D with responsibility for Tech Support that will support the Mesa Lab´s Biopharmaceutical Development Division.

About the job

As an Application Scientist with responsibility for Tech Support you will be based at our headquarters in Uppsala, providing expert assistance to field application specialists and field service engineers in diagnosing, troubleshooting, and repairing systems and applications.

You will solve application or service-related cases that may involve laboratory work and escalate support issues within the organization when applicable.

Supporting automated immunoassay systems requires a solid understanding of immunoassays but also an interest in system software and hardware with the ability to build technical knowledge over time. When fully up and running, the role offers a great opportunity to take ownership of the central support processes and KPIs. To manage and prioritize the daily activities and continuously improve the customer support workflows.

The work includes close collaboration with other functions, such as field application scientists, field service engineers, product managers and R&D teams within application, software and hardware. Hence, good communication and collaboration skills is key.

What you will do

• Support field application specialists and field service engineers and manage cases in the CRM system
• Drive process improvements in the Technical Support workflow and ensure effective KPI management
• Solve application or service-related cases that may involve laboratory work
• Escalate cases to CAPA board when applicable
• Monitor CAPA cases and provide feedback to field-based staff
• Participate in development project as a reviewer, tester, developing support or maintenance processes, training material and in creating user guides
• Participate in and develop the internal training processes for FSE and FAS
• Participate in developing on-line training materials for customer’s continuing or initial education

Education/Qualification

• Academic or technical education (Biochemistry, Analytical Chemistry, Molecular Biotechnology or similar) with at least an M.Sc. level
• Experience with development and validation of ligand binding assays, preferably in regulated environments.
• Fluent in English and Swedish.

Preferred qualifications:

• More than 5 years of experience within Life Science industry.
• Experience with customer support or technical support.
• Proven ability as Central support specialist and as project manager.
• Experience in providing comprehensive support, encompassing applications, hardware, and software.
• Strong understanding of hardware, software, and application ecosystems, including installation, configuration, troubleshooting.

Personal profile

You are a dynamic person with a positive attitude and a curious mindset. You enjoy learning new things and finding ways to apply this knowledge to benefit the organization. You thrive in a collaborative environment and excel in communication. You have strong problem-solving skills and a structured approach to troubleshooting. You are capable of multi-tasking and establishing strong working relationships in cross-functional teams. You have a strong focus on delivering exceptional customer service, with the ability to empathize and address user concerns effectively. You are a team player with the ability to manage stakeholder expectations and priorities, along with a business-oriented mindset and capability to understand customer needs and commercial aspects. You have a deep sense of ownership to deliver on assignments and work in a structured way, applying relevant methods, procedures, and tools.

Opportunities with this job

• The possibility to work for a healthy successful company with a high growth rate and very good profitability
• Gyros Protein Technologies is part of Mesa Labs, a robust and successful owner listed on the NASDAQ
• Work together with a committed team, in a creative and collaborative environment
• Work in a company with a dynamic culture and a nice atmosphere
• Work for a company where results and benefits go hand in hand and where you truly can bring your potential into play
• Work in a company with short decision paths and with a high level of personal responsibility
• Gyros Protein Technologies has an attractive company culture with excellent opportunities for professional and personal development

Please send your application to daniel.forsstrom@gyrosproteintech.com